Shipping

Shipping policy

Delivery time

The maximum delivery time for products is 4 working days once payment has been made using the chosen method. If, for any reason, the order cannot be delivered within this period, we will notify you as soon as possible.

Please note that all the periods mentioned are in working days and are subject to confirmation of payment according to the method selected. Should there be any delay in delivery, we undertake to inform you without delay.

Please bear in mind that we do not deliver on Saturdays, Sundays or national, regional and local public holidays.

Place of delivery

JUAN FORONDA undertakes to deliver the product in perfect condition to the address you have provided, which must be located in Spanish territory. To ensure successful delivery, the address provided must be accessible during normal working hours.

Please note that JUAN FORONDA accepts no liability if the product cannot be delivered because of incorrect, inaccurate or incomplete details provided by the user. Nor shall JUAN FORONDA be liable where delivery cannot be made for reasons beyond the control of the assigned carrier, such as the absence of the recipient.

Transfer of risk and ownership

Delivery is deemed to have taken place when the product has been made available to the User, or to a third party designated by the User (other than the carrier), at the indicated place of delivery. The risk of the products (including loss, damage or theft) passes to the User from the moment the product(s) have been made available to them. However, if the consumer arranges the transport of the goods, or the chosen carrier is not among those offered by the seller, the risk passes to the consumer when the goods are handed over to the carrier, without prejudice to the consumer's rights against the carrier.

Problems with delivery

If there is any discrepancy or visible problem with the order at the time of delivery, do not accept it and state this on the delivery note or the document used by the carrier. If you accept an order with notable damage or visible defects, there may be problems returning it. However, both in those cases and where defects are detected when opening the package, please contact us immediately by email at blasfor@juanforonda.com, giving your personal details and order number, a photograph and a description of the discrepancy or problem, and we will contact you shortly to try to resolve the issue.

Shipping costs

Shipping is free on orders over €300. For other orders, the cost is shown at checkout, before payment, according to the delivery address.

This policy forms part of our general terms and conditions.